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We understand that returning an item or submitting a complaint may seemcomplicated. We have therefore prepared clear instructions to make theprocess as simple and efficient as possible.
You may return your order within 30 calendar days from the dateyou receive it.
The cost depends on the selected carrier, destination countryand parcel size.
Refunds are processed as soon as possible. We may withhold therefund until we receive the returned goods or proof of dispatch.
The refund will normally be made using the same payment methodthat was used to pay for the order.
Allora be Unique
Firma Handlowa Stanisław Pawlina
ul. Baczyńskiego 2, lok. 59
99-400 Łowicz
Poland
Sign in to your customer account and select the order containingthe products you wish to return.
Sign in to your Allora customer account.
Choose the relevant order and select the products you wishto return.
Select the reason for the return and provide the requestedparcel information.
Complete the return process according to the instructionsdisplayed in your customer account.
You can register a return even if you placed your order withoutcreating a customer account.
Use the guest return link provided below.
Enter the number of the order containing the products youwish to return.
Use the same email address that was provided when placingthe order.
Enter the code sent to your email address and follow theinstructions displayed on the screen.
Pack the returned products carefully to protect them fromdamage during transport.
Include your order number and contact details inside theparcel so that we can identify your return.
Send the parcel directly to our return address using acarrier of your choice.
We recommend using a tracked shipping service and keepingthe shipping receipt until your refund has been completed.
Allora be Unique
Firma Handlowa Stanisław Pawlina
ul. Baczyńskiego 2, lok. 59
99-400 Łowicz
Poland
The customer is responsible for the direct cost of returningproducts when exercising the right of withdrawal.
You may submit a complaint if the product is faulty, damaged ordoes not conform to the contract. Consumer complaints are handledin accordance with applicable Polish and European Union consumerprotection law.
Please contact us before returning a faulty product. This allows usto review the case and provide you with the appropriate returninstructions.
Can I exchange a product?
We do not process direct exchanges. Please return the productyou do not wish to keep and place a new order for the preferreditem.
How long do I have to return an order?
Allora allows returns within 30 calendar days from the date youreceive your order.
How much does a return cost?
The cost depends on the parcel size, destination country andcarrier selected by the customer. We do not provide freereturns for products returned because the customer has changedtheir mind.
Can I choose my own carrier?
Yes. You may use a carrier of your choice. We recommend usingtracked shipping and keeping proof of dispatch.
Can I send a return parcel using cash on delivery?
No. We do not accept parcels sent using cash on delivery.
What should be included in the parcel?
The parcel should contain the returned products and informationthat allows us to identify the order. Do not include unrelatedpersonal items, as we cannot be responsible for items sent bymistake.
Can I return a product without the original packaging?
The original shipping packaging is not required, but theproduct must be packed securely. The customer may handle theproduct only to the extent necessary to establish its nature,characteristics and functioning.
Which products cannot be returned?
Exceptions apply only in situations provided for by applicablelaw, for example personalised products or sealed goods that arenot suitable for return for health protection or hygienereasons once unsealed.
Can I return two orders in one parcel?
Please contact us before combining returns from two differentorders. Each order must be clearly identified inside theparcel.
Do I need an invoice or receipt to submit a complaint?
A paper receipt is not the only acceptable proof of purchase.Please provide information that enables us to identify thetransaction, such as your order number, payment confirmationor email confirmation.
If you have any questions about a return or complaint, pleasecontact us. We will be happy to help.
Telephone
+48 605 144 018
Opening hours
Monday to Friday, 7:00 a.m.–3:00 p.m.
Address
ul. Baczyńskiego 2, lok. 59
99-400 Łowicz, Poland
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