Question 1

What delivery methods do you offer?

Accepted Answer

We deliver via DHL.
Orders are usually shipped within 2–3 business days after payment is received.
Shipments within the European Union – up to 5 business days. We deliver in a way that suits you:

DHL – classic door-to-door courier delivery,

You decide where your order should be delivered – to your home, office, or on your way to grab a coffee.

Question 2

What forms of payment do you accept?

Accepted Answer

For your convenience, we offer the following payment methods:

Przelewy24 – also by credit or debit card,

and PayPo, if you prefer to pay later.

You choose what suits you best – we take care of the rest. 💫

Question 3

Can I pay on delivery?

Accepted Answer

Yes, you can pay on delivery – this option is available for shipments delivered by DHL courier. W przypadku InPost i Orlen Paczki obowiązuje płatność online (BLIK, Przelewy24 lub PayPo).

Question 4

Can I pick up my order in person?

Accepted Answer

Yes, you can pick up your order in person. 💛
Just call 605 144 018 in advance to arrange a convenient time. We look forward to seeing you at our office in Łowicz, at ul. Baczyńskiego 2, lok. 59.

Question 5

Is shopping in the store safe?

Accepted Answer

Yes, you can shop without any worries 💫
Our store operates on a secure SSL connection that protects your data and transactions from unauthorized access.

Question 6

Can I return a purchased product?

Accepted Answer

Of course 🌸
You have 30 days from the date of delivery to return your purchase.
How to do it step by step? We explain everything on the Returns page. Below you will find a link to a page where we explain exactly how to make a return in a few simple steps:
👉 Returns (https://allora.sklep.pl/s/zwroty-i-reklamacje)

Question 7

Do you have a question that you haven't found the answer to?

Accepted Answer

We are here for you 💛
📧 sklep@allora.sklep.pl
📞 605 144 018 Call or write to us – we will help you quickly and efficiently.

Small scarves from the Solé collection